Abstract: The “intelligent network” – one that is easy to manage, support, deploy and adapt – is leading telecom service providers to investigate new technologies to enhance their services, retain customers and manage costs. Today’s Passive Optical Networks (PONs) deliver higher bandwidth solutions to both residential and business customers. Access network construction and customer churn each place considerable stress on network operators, motivating them to find new solutions. A centralized PON monitoring system can enhance operations, improve efficiency and provide network diagnostic capabilities to improve service reliability. This presentation discusses network operations issues, introduces monitoring technologies, explains monitoring system benefits and reviews PON monitor system test bed results. This will lead the way to the intelligent network of the future.